Support

Home » Support

Your success is our highest priority

Working closely with the sites that start using Motiview is key for us, meaning that we offer training and support for free for all our user sites.

Have questions about how to use Motiview or how you can take part in the Road Worlds for Seniors? See below for FAQs, or feel free to contact us at any time and we will get back to you! Have some feedback?

We appreciate all feedback. You can submit yours at https://feedback.motiview.no or contact us to feedback@motiview.com

Shot of a group of elderly friends having coffee together

FAQ

There is currently no connection between the bike and the video on the screen, which makes it possible to use Motiview with any kind of exercise equipment. The video moves forward in a steady pace with high quality footage. 

The tempo in the videos will not change based on the pedalling, and this is deliberate. Firstly, we want Motiview to be usable with any kind of exercise equipment, so we are not locking it in to any one brand of hardware. Secondly, it may be challenging for some cyclists (especially if living with dementia) to understand the connection. Thirdly, if more than one person are cycling simultaneously, it would be hard to decide whom of them should decide the tempo.

However, we see that the “connection” between the video and the brain works well. When a video goes uphill, many cyclists pedal harder; When cyclists encounter red traffic lights, they try to stop; Etc.

Motiview is built as a subscription model with access to the video library. Please reach out to us, and we’d be happy to have a chat!

The Road Worlds for Seniors is Motitech’s annual championship. Each year in the month of October, everyone with a Motiview licence can take part. We crown the champions for men and women, the best team, and the best support team (staff, volunteers). All who participants who cycle get a medal. 

Road Worlds for Seniors is normally held in October every year. Information about how and when to sign up, will become available at our website roadworlds.com

To be able to use the login area, you must be have an active Motiview licence. 

If you already have one and still can’t get in, you need to get an account set up with your email address. Send us your email address and we’ll fix the details. You’ll get more information by email.

Ensuring a successful usage of Motview is highly important to us and we want to make sure that every customer have the support they need. And even though installing Motiview is a simple step, we have gathered everything you need to know on how to set up and use Motiview to make it easier for you. See our getting started guide to get things set up and learn how to install Motview. You will also find information about technical requirements and recommondations, a troubleshooting guide and much more.

Need Further Help?

31 Malthouse Lane, West End Woking, Surrey, GU24 9JE

support@motitech.co.uk

0800 0806306

65455

Get In Touch

You can get in touch with our team using the form below. We’d love to hear from you.